FAQ

1. How long will my order take to arrive?

Orders take between 5-12 business days to arrive as they are made to order. If your order has not arrived after 12 business days then please contact our customer support team enquiries@louiscarter.co.uk

 

2. Are orders tracked?

Yes our orders are tracked and you can track your order here.

 

3. Can I return my order if it doesn't fit?

If one of your items doesn't fit then we can provide an exchange or refund. Please ensure that the item is in the same condition as when you received it. Give our customer service team an email if you need to make a return or exchange - enquiries@louiscarter.co.uk

 

4. How can I contact Louis Carter for help?

Email our customer service team at enquiries@louiscarter.co.uk and they will get back to you within 1 working day. Or for an even quicker response message us on Facebook or Instagram @louiscarterwear

 

5. Which size should I order?

You can view our sizing page here. We recommend different sizes depending on gender.

 

6.  Are your clothes unisex?

Yes all of our clothes are unisex. One of the things our customers love most.

 

7.  Where do you ship?

We ship worldwide.